The small type: if you should be on the lookout for a distinctive gemstone or special anniversary gift, Leibish & Co. features a robust stock of high-quality, colorful, and conflict-free expensive diamonds and gems. The family-run company has-been running online since 1998 with a personal touch with which has attained repeat business the world over. Leibish & Co. makes it easy to buy loose stones or even to use their free of charge “Design your own personal” device to create your perfect bit of precious jewelry your. With many years of expertise and good design under their gear, Leibish & Co. is on the verge of broadening the supply to watches and various other add-ons.
Whenever Leibish Polnauer launched his first on the web diamond company in 1998, it took nearly an entire day to publish one image and description to his internet site â but he was a visionary whom saw potential inside fledgling arena of ecommerce. “When he sees the possibility in an idea, he’ll fit everything in in his power to advance with it,” stated Benji Margolese, Director of information advertising for Leibish & Co.
Leibish produced a fruitful, family-run process together with his partner and children providing in leadership jobs. Obtained expanded a fruitful online business with offices found worldwide. Leibish & Co. is actually a leader in special coloured diamonds and gemstones being difficult to get elsewhere. Its diamonds will also be conflict-free, and is a significant factor for most customers.
“People reach you simply because they search for something slightly different, one thing a little more unique than everyone else has,” Benji mentioned.
While Leibish & Co. offers top-quality standard expensive diamonds, the business specializes in colorful, unique jewellery. Whenever asked the reason why the company has these a top customer return rate, Benji quickly pinpoints why.
“It’s a mix of excellent products, great service, and jewellery created with the greatest degrees of excellence,” he mentioned. “The precious jewelry we make isn’t your daily, mass-produced sorts of product. Each piece is custom-made to completely suit the diamond or gemstone picked because of the customer.”
A Family Affair With Personal Service
Leibish & Co. is a real family business, with Leibish’s members of the family playing important functions in business.
Leibish serves as creator and President for the company, while their girlfriend, Rosi, could be the business’ occasions management. Their particular oldest girl, Chavi, functions as the Lead Jewelry Designer â which will be a huge duty since custom jewelry accocunts for over 50percent regarding the business’s business, Benji stated.
Leibish’s oldest son, Yossi, is the President of Leibish & Co. Another son, Shmulik, who is a graduate from the Gemological Institute of America, may be the main Diamond Buyer for all the company. “Shmulik is actually, really, among most talented shade diamond experts in the industry,” Benji stated.
Leibish’s boy Itzik may be the company’s COO and operates the ny workplace on Fifth Avenue. Yoni, who is the youngest of Leibish’s five kiddies, is the business’s CFO.
“among the longtime members of the team, I can tell you that, however, there isn’t any relationship, they give consideration to myself, yet others, element of their family,” Benji stated. “We bring our personal knowledge into company, but interact to constantly grow the business.”
Customers are additionally treated like family at Leibish & Co., where the company invests electricity into private solution and income. “have you ever handled one specific agent, like, that’s the same person could always deal with, no matter what you might be phoning or creating in about,” Benji mentioned. “We don’t have confidence in passing consumers around to different divisions if they have a concern or certain problem they wish to cope with.”
Consumers originate from throughout the World
Leibish has a few different sorts of customers: you can find customers, who mostly shop through the web site, merchants, and the ones inside the trade business, who typically check out the business’s primary practices in ny, Israel, and Hong Kong.
The majority of Leibish & Co.’s customers are through the united states of america. Its after that most widely used audience is actually Canada, accompanied by the uk, Australia, Hong Kong, additionally the rest of European countries.
Clients at every period of life shop at Leibish & Co., though nearly all are amongst the many years of 35 and 54, Benji stated. Additionally, the business garners around 300,000 website check outs each month â and keeps nearly all of their consumers coming back again.
“along with a 70per cent return consumer standing, we stay being among the most famous companies within our niche,” he mentioned.
Colorful Diamonds & Gemstones With a “Design your own personal” Option
Leibish & Co. holds top-quality precious jewelry, but also preserves inventory mobility, specifically for online customers, Benji mentioned. The business carries countless free expensive diamonds and precious gems, but the crucial items are personalized jewelry designs.
“We hold extreme number of multicolor diamond and gem stone jewelry, with some regarding the rarest shades actually viewed,” the guy mentioned. “Our company is recognized most readily useful by our very own bread-and-butter items â yellow diamond and pink diamond engagement rings. But we sell diamonds of virtually every shade, and priceless gemstones â including sapphires, emeralds, and rubies. We offer jewellery crafted with colorless expensive diamonds, too, but our very own knowledge is within the arena of color.”
For clients who have anything in your mind and want help rendering it an actuality, Leibish & Co. supplies a “Design yours” jewelry device, which Benji stated is their hottest product.
“Obviously, when shopping for a special piece, men and women usually want particular stones and establishing styles they have already fallen crazy about,” he said. The “Design a” device allows customers to construct an item utilising the stone, setting, and material regarding choice.
“it permits these to bring their own hopes and dreams alive â with this expertise in design,” Benji informed us.
Accessories & unique on line Tools in Store for Leibish & Co.
As it looks forward to the future, Leibish & Co. is slowly shifting toward higher-ticket products and more item variety. The organization seems comfy branching out over new product lines because of the devotion and passion it relates to perfect its present designs.
“we’ve got spoken of presenting many different accessories â for example luxury watches, handbags, and even pens,” Benji said. “But we decided to hold back until we initial perfected the major distinctive line of product, that will be expensive jewelry.”
Leibish & Co. is searching for ways to continue refining their common web site, also. A proven way it plans to improve the on the web knowledge is by presenting augmented reality attributes, which will offer virtual customers more of an in-store knowledge.
As a business enterprise featuring its origins in colorful diamonds and e-commerce, Leibish & Co. will continue to innovate in a normal sector which views modification while the exception, perhaps not the rule.